Should you opt for managed IT support? Let us help you make this important decision with these considerations.)
A managed IT service is the practice of outsourcing your major IT operations like maintenance, support, IT setup and backup. Simply put, it is provided by an outside vendor when you don’t have sufficient IT staff or equipment to handle the process.
Many small businesses across Singapore has opted for managed IT services to keep their operations up and running. While it is a great option for those having small IT setup for big needs, it is important to see if your business really require this service.
To help you make an informed decision, here we have rounded up important points to consider.
Do You Have Sufficient IT Staff?
Having an IT department is essential for any businesses to take care of their equipment and software. And it is equally true that not all businesses have sufficient IT staff. As a result, the IT issues at their workplace aren’t fixed on time or evolve to a large problem. Not getting a timely fix can bring the process to a halt. This is why many businesses outsource their IT functions to avoid such issues.
Simply put, if you don’t have sufficient staff to handle your ever-increasing IT issues and you can’t afford more hiring, IT support is great for you.
Are You Looking to Save Money?
IT support also help you save money on training, new equipment purchases and hiring, as your all IT needs will be taken care of by the vendor. These services cost you just a fraction of your staff salaries. This way, you can save big over time.
Do You Use Advanced Technology?
Most IT support providers in Singapore are equipped with the latest technologies and software to serve their clients. For example, you may be restricted to an old version of cloud storage due to budget issues. However, your IT support vendor will give you access to the latest of that technology. It improves your business’s efficiency and keeps the issues at a bay. Tech support is important to maximize the use of the existing technology. It helps you to use technology to meet your goals.
How experienced is Your IT Team?
It is not easy to fix the issues with new talents in your IT department. When your in-house team is not so experienced, you can opt for managed IT support. Most vendors have experienced personnel to provide timely and satisfactory services. They will diagnose and monitor your equipment to get the things fixed. Plus, they diagnose the systems to find out the potential troubles.
Do You Have a Disaster Recovery and Backup Plan?
Data is the lifeline of your business, whether you are a big finance company or a small retail store. The data is usually composed of a customer database, financial information, and other things. Losing this set of information means a lot of halts, glitches, and inconvenience.
Due to the small staff and limited knowledge, your sole aim must be to focus on the core of your business, not data protection. No wonder why your data is prone to accidental deletion, hacking and cybercrimes.
Enter IT support.
It guards your data by using the latest protection software. The also backup your data and perform regular audits.
Generally, they back up your data automatically using sever backup, regular audits, and vulnerability metrics.
So we hope that you must have decided if you need IT support or not. In a nutshell, IT support is the right decision if you lack team and resources. Make sure to choose the one that can go well with your requirements.