How to Choose the Right IT Support Company in Singapore?

There are many small businesses in Singapore. And not all of them have the necessary equipment or resources in their IT departments. The reason is pretty simple—it requires them to spare a big part of the budget to be spent on such necessities.

Here come IT support services in Singapore!

These services are provided by a third-party vendor and include website hosting, software development, emails, and maintenance. Simply put, these services are outsourced by a business.

Getting their IT operations outsourced, businesses can reduce costs and improve efficiency.

There are many IT support companies in Singapore to choose from. It is quite an overwhelming and stressful task to choose the right one. After all, you like to invest in the vendor who can provide quality services with good customer support.

Don’t worry! Here’s how you can choose your right IT support vendor in Singapore.

Know Your Priorities:

IT support providers have their bouquet of services. What you need and what you don’t can be quite complicated. However, the selection of the right IT support services according to your requirements can help you out. All you know about your priorities.

Check their Track Record:

How to tell if your potential IT support provider offers quality services? Here going through their case studies and customer review can help. It will give you an idea of how they have helped their clients and what their clients think about them. Ask for the contacts of their previous or existing clients. The right company will have no problem to share their stories and references.


This is a vital thing to look for in your IT service vendor. IT issues are unpredictable and can occur off-hours. In this scenario, look for the company that provides 24/7 support. It matters the most if you operate your business round the clock. With a 24/7 IT support company, you have peace of mind that you have someone who will take care of your issues.

Be Aware of the Inclusions in Their Service Contract:

You can be assured by the company that they cover it all. However, nonetheless, you should read their service contact in all scenarios. This is because a service agreement includes the services and conditions associated with them. For example, it includes the timeframe, serviceability, guarantees, and liability. By reading the agreement, you also get an idea of their quality and commitment. Don’t sign the document unless you are clear about certain things.

What is the Size of Their Company?

When looking for IT support vendors in Singapore, make sure to get a feel for which experts will be helping you. Some large companies are likely to send out a different technician for each call, while other vendors have one person to handle the calls.

The size of the company depends on your preference. The point is here to determine if the company can scale with your growth. For example, if you are looking to expand your business 5 years from now, will the company be able to support your infrastructure?

(Also Read: How to Leave Your IT SERVICE VENDOR)

An IT support company that has a plan to grow their business will be more focused and equipped to help you as you grow yours.

About Ng Wei Khang

Ng Wei Khang, CEO at a Singapore based IT consultancy company, APIXEL IT Support, has been operational for over 8 years from now. Apixel provides fixed price IT Support Services with unlimited packages that includes small business server setup, Cloud Solution Configuration, Network management and Data security & Theft prevention. The company also provides expert IT consultancy to SMEs in Singapore.

View all posts by Ng Wei Khang →

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