6 Common Challenges with Managed Service Providers

An IT Managed service provider  outsourced IT services to help keep your business up and running. This is especially beneficial for businesses that can’t afford new IT hiring or new systems due to their limited budget. However, it can be challenging to work with them. And here we have rounded up such challenges.

Not Growing with Your Business:

Business relationships are quite complicated. Top of that, it takes time to build comfort and trust. And your relationship with your MSP is not an exception. While they help your business with access to IT experts, cost savings and quality support, not all MSPs are created equal. No wonder why some businesses are not satisfied with the services of their MSP.

The role of your managed IT service provider is to support your business. They are supposed to support your business with new IT strategies and products.  If you are not satisfied with their services and wondering if you even need them any longer, it is a high time to consider your contract with them and find a new managed service provider.

Not Offering the Advanced Cyber Secure Measures:

While cybersecurity is as important as any business asset, not all IT MSPs have the latest cybersecurity measures in place. The protection and back up of critical information, especially when a data incident takes place, is the topmost priority for your managed service vendor.

If your IT vendor doesn’t provide you with the latest security measures, you need to consider if you need to work with them anymore.


Giving Late Responses:

Do you often wait to get responses from your MSP? You can’t afford to struggle with your downtimes and other IT glitches as they can hurt your productivity. Therefore, your managed IT service provider should take it seriously and respond as soon as possible. Otherwise, they fail to meet your expectation in terms of service quality, respond and overall customer experience. Many MSPs put their customers on hold for too long. Even the hassle of being placed on hold for several minutes is enough to trigger the sense of dread in the customers. After all, your unattended IT issues can turn worse.


Admit it. No matter how much do you know about the features and services to be expected from your managed IT service vendor, pricing remains the top concern for most enterprises. In a stiffly competitive market, there are many options to choose from and everyone has a different deal in place to lure the clients.

As an MSP, it becomes challenging to deliver some services at a reasonable cost than others. It is even difficult to convince clients. As a result, they might cut corners somewhere to sell their services at a lower price. Make sure to ask for a mutual agreement on pricing and turn down the offer that has a lot of discounts over the quality of service.


Deployment and Delivery:

Integrations are challenging for most MSPs during the deployment of their services. Adapting cloud workloads and maintaining operational lifecycles whilst maintaining the requirements call for expertise as well as collaboration between clients and vendors.

Trying to Sell You More:

An IT MSP is supposed to support your growth and success as well as consult you on technology.Whatever they recommend, it should be supported by data and a solid justification and how these new upgrades can increase productivity or minimize costs.If they can’t justify their purchase, they are likely to upsell you, meaning that they are trying to impose their services on you. For example, they might be installing something without seeking your consent first. Or there might be a few discrepancies between the services mentioned in the agreement and those delivered.

Contact us  we can help  you to  improve efficiencies and reduce downtime.


About Ng Wei Khang

Ng Wei Khang, CEO at a Singapore based IT consultancy company, APIXEL IT Support, has been operational for over 8 years from now. Apixel provides fixed price IT Support Services with unlimited packages that includes small business server setup, Cloud Solution Configuration, Network management and Data security & Theft prevention. The company also provides expert IT consultancy to SMEs in Singapore.

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